Owners Joan and Mike Pollard have maintained the Victorian ambience of this elegant tearoom with crystal chandeliers, period furniture, waitresses in charming period costume and home-made cakes served on silver-plated cake stands. Teatime treats here include cream teas, Charlotte's speciality high teas, an inviting array of wonderful cakes and a large selection of teas and herbal infusions. No wonder Charlotte's has won the annual Award of Excellence from the Tea Guild every year since 2002. The menu also offers a good choice of light lunches such as potato toasties, omelettes and salads. Charlotte's is open from 10am to 5pm, Monday to Saturday, all year.